Customer Experience Design for Customer Success: How to Build Customer Relationships and Measure Success

Academy
Futurelearn
Kurzbeschreibung
Learn how to build better customer relationships to ensure long-term business success.
Kursarten
E-Learning
Fachbereiche

Marketing, CRM

Dieser Kurs ist neu hier. 0 User folgen diesem Kurs und erhalten Bescheid, wenn es Neues gibt - Kurs jetzt folgen.

Du hast den Kurs besucht? Kurs jetzt bewerten.

Hier kannst du der Eggheads Community deine Fragen zu diesem Kurs stellen. Auch Kursleiter können mitdiskutieren.


Frage stellen

Du must angemeldet sein um zu antworten

Kursinhalt

##

Do you want to foster long-term customer loyalty and increase repeat purchases for your business? Acquiring a new customer can cost five times more than retaining an existing one, so learning how to retain them can offer huge growth for your business and profits.

This course explores how to cultivate and nurture your existing customer relationships to improve your overall retention rates. You’ll look at customer relationship management (CRM) tools and will see how data analysis can be used to improve communication and keep customers coming back time after time.

Gain a better understanding of your customer relationships

Grow your knowledge of customer relationships by reviewing the key components of them. You’ll look at the different aspects that affect how a customer views their relationship with your brand, and the levers you already have for improving them.

Discover new methods to evaluate CRM success

From deal close-rates and upsell-rates, through to net-new revenue and sales-cycle lengths, you’ll explore how metrics are used to evaluate the effectiveness of CRM strategies. In addition, you’ll discover how to make customers feel cared for by sending personalised emails and asking for feedback at the right time.

Maintain your business’ long term customer success

By the end of this course, you’ll be able to identify the tactics used to achieve sustainable business growth and minimise churn through long-term customer success.

This course is for professionals looking to progress their career and further their understanding of customer experience and customer success strategies, including:

  • early-stage or aspiring customer success and experience management professionals;
  • early career professionals looking for a CRM consultant role;
  • business development and sales professionals;
  • product and marketing professionals whose roles rely on customer data and CX design execution, or who require Salesforce skills and experience.

During the course we’ll be using the Salesforce Trailblazer platform.

Kursziele
Identify key components of building customer relationships,Identify methods for evaluating success,Identity importance of continuous improvement
Anforderungen
This course is for professionals looking to progress their career and further their understanding of customer experience and customer success strategies, including: * early-stage or aspiring customer success and experience management professionals; * early career professionals looking for a CRM consultant role; * business development and sales professionals; * product and marketing professionals whose roles rely on customer data and CX design execution, or who require Salesforce skills and experience.
Kurssprache
Englisch